Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers find the bike rack well-built, with solid support and the ability to handle passenger weight, and appreciate its functionality and value for money. The rack offers good adjustment capabilities, with one customer noting it can slide forwards or back. Installation experiences are mixed - while some find it easy to install, others mention the lack of written instructions makes it frustrating. Customers disagree on how well it fits different types of bikes.
Customers appreciate the rack's adjustment capability, with one mentioning that it can slide forwards or back, while another notes that key parts stay in place.
"...Carried about 30 pounds. Once in place the rack never moved. Directions were lousy (low-rez video online) but it's simple to attach...." Read more
"...It also helps to keep key parts from shifting around when going over rough terrain. I use the rack to carry deliveries with postmates." Read more
"Pretty easy to install, nice that the rack slide forwards or back for adjustments...." Read more
"Very well made and adjustable. Exceeded my expectations...." Read more
4 customers mention "Value for money"4 positive0 negative
Customers find the bike rack worth its price.
"...definitely recommend anyone looking for a great strong rack for a great price to buy this one." Read more
"Sturdy and Well-Worth the Installation Time..." Read more
"This rack is worth the price and more!..." Read more
23 customers mention "Ease of installation"12 positive11 negative
Customers have mixed experiences with the bike rack's installation: while some find it easy to install, others report that the rack comes with virtually no written instructions and find it frustrating to set up.
"Excellent product! Fit my road bike perfectly. Easy install, no instructions needed...." Read more
"...You might be frustrated on the installation because getting the legs adjusted is kind of fiddly, so leave lots of time...." Read more
"...Directions were lousy (low-rez video online) but it's simple to attach. I was missing a crucial piece and had to improvise. See photo." Read more
"...and the reason it gets only 4-STARS is...it comes with virtually NO written installation instructions...." Read more
4 customers mention "Fit"2 positive2 negative
Customers have mixed experiences with how the bike rack fits, with some saying it works perfectly with road bikes while others report poor compatibility.
"Excellent product! Fit my road bike perfectly. Easy install, no instructions needed...." Read more
"...I have a regular 80s road bike and the clamps are much too big for the seat stays..." Read more
"...design let me modify it using 1/4" spacers and longer screws to accommodate my fat tire bike...." Read more
"Built very well, but definitely doesn’t fit cruisers though. Wouldn’t go as far as to say that it’s practically universal...." Read more
Excellent product! Fit my road bike perfectly. Easy install, no instructions needed. Latch it to the seat post, Bolt the two supports to the center holes on the sides of the carrier, loosen the single screw on the support arm, find the location for the support arm to mount, tighten the single screw in the arm, remove one of the support mount screws, insert one of the skinny rubber pads, hand tighten the mounting screws, tighten the single bolt where it attaches to the main carrier, and tighten the support arm mounting screws and repeat on the other side and your done. These are the bags I used https://www.amazon.com/gp/product/B00ESLVDIU/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
I have two of these now, and the installation is easier the second time. Unfortunately, it doesn't come with printed instructions and you have to go online. I believe there was a video online that I watched when I installed the first one, but I actually didn't need to look at the instructions when I installed the second one about six months later. (But - DON'T FORGET to extend the top of the rack out fully toward the back, BEFORE you tighten down the screws and adjust the legs. I forgot the first step the first time I installed this rack, so I had take it off and do it all over again. If you you don't leave enough clearance between the rack and the seat before you attach a basket, then the top edge of the basket will cut into your butt.) Otherwise, this is a good sturdy rack. I use it for hauling groceries, and I haven't had any problems. I attached a wire basket permanently to the top of the rack using lots of heavy-duty zip ties, then I have two pannier baskets that I hook onto the left and right edges of the basket when I go shopping. You might be frustrated on the installation because getting the legs adjusted is kind of fiddly, so leave lots of time. I kept dropping the screws and having to pick them up again. This rack does come with its own little tools for installation. I'm using this with two different models of bike. On one of the bikes, I thought the rack was going to interfere with the derailleur or brake cable, because the metal was almost touching the cable when I tightened down the screws at the bottom, but there is just enough clearance for the cables to still work.
It seems very nicely constructed, however I am giving only 3 stars because of TWO issues with the support stays. 1) The telescoping extension is not long enough to reach from the rack down to the eyelets near my axle. I was hoping to attach it to this and avoid the clamps. The main rod that the extension pulls out of is about 10" long, but the extensions themselves are only extend about 3.5", leaving me about 1.5" short of reaching the eyelets. SUPER LAME. and 2) The clamps are HUGE. I have a regular 80s road bike and the clamps are much too big for the seat stays (they could clamp down to something as big as 1" but not smaller than probably 5/8" which is crazy because I think most bikes would have smaller stays than this, not larger.). They did include pieces of rubber, but having to use THREE pieces of rubber per side just to create enough thickness to clamp down is completely ridiculous. I will probably end up creating my own custom stays at my community metal shop instead of going through the hassle to return this.
I purchased this BoG Heavy Duty Rear Bike Rack and the Sunlight Rack Top Basket to install on my wife's hybrid bike. To describe this rack as "heavy duty" doesn't do it justice. It's as sturdy as a brick (you know what) house. I honestly feel I could ride on it without doing damage. That's the good news. The bad news, and the reason it gets only 4-STARS is...it comes with virtually NO written installation instructions. Instead you'll be referred to a BoG installation video that's LOW RESOLUTION and filmed much too fast to be of any use. In short, it looks like something from the 1950's. If BoG Products is reading this review my advice is to film a HI-RESOLUTION VIDEO at a MUCH SLOWER PACE that can be followed by your customers. I consider myself a very capable mechanic and I have a fully equipped shop with SAE and metric tools. I viewed their video to get the jest of the installation...and then just fumbled my way through. At a minimum BoG should provide the two Allen wrenches and two nut wrenches that are required for installation. This would cost them little but be of huge assistance. In summary, great product...but crappy, near nothing instructions.
Returning because the vid instructions were too poor for me to follow and install. The parts didn't function the way the vid instruction portrayed. With all my strength, could not loosen two bolts as shown in order to extend the downsides. Looks like it could be a good product but can't install it so it's worthless to me. Can't figure out why the included pieces don't match up to the vid so I can figure it out. Very frustrating!! Paper instructions would have been nice. Doesn't seem like all the parts were included, but can't tell that either since there were no instructions & parts list. Guess I'll go to a bike shop, pay extra, but at least they can install it since what I thought would be a fairly easy install didn't turn out that way. I admit it's my figure bike rack install, so why not make instructions easy for newbies to follow. Horrible video in my opinion.
Right out of the box, the bolt that holds the clamp together for the main bar fell apart. Needed to buy loctite to keep it together.
The installation video has no sound and a magician in white gloves that installs the rack in 2 minutes and 17 seconds. You’re going to have to pause the video and watch closely to see what actually happens.